BUS 302 Quiz 2 (2) Frank and Lillian Gilbreth are important to management because they ____. A(n) ____ is a set of interrelated elements or parts that function as a whole. Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others. According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____. The ____ approach to management focuses on the psychological and social aspects of work. What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession? According to human relations management ____. Mary Parker Follett believed managers typically deal with conflict in one of three ways:____. According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives. This type of system functions without interacting with their environment. Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”? Which of the following would be a part of an organization’s general environment? Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____. A systems view of management allows managers to ____. Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.” When Susan started work at Henderson Textile Co., she was amazed at its employees who would take 30-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company’s management. Such employees’ actions most likely developed over time as a result of a faulty ____. ____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company’s product or service. ____ involves deciding who your competitors are, anticipating competitors’ moves, and determining competitors’ strengths and weaknesses. What are the two types of external organizational environments? The ____ is the set of key values, beliefs, and attitudes shared by members of an organization. Typically the most important factor in the relationship between companies and their suppliers is ____. Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment. The first step managers use to make sense of their changing environments is ____. Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services). Companies doing a competitive analysis typically err by ____. In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors. The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success – five championships – and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using? The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations. After an organization’s founders are gone, the organization can use ____ to sustain its organizational culture. According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, fini

BUS 302 Quiz 2 (2)


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