BUS 302 Quiz 2 (7) ____ involves managing the daily production of goods and services. Organizations operate in two kinds of complex environments. They are ____. According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss. As defined by Weber, the goal of bureaucracy is to ____. At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____. According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want. According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference ____. The Hawthorne Studies showed how ____ can influence work group performance, for better or worse. According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives. How did the Industrial Revolution change jobs and organizations? In general, ____ uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories. A systems view of management allows managers to ____. Synergy occurs when ____. All ____ function without interacting with their environment. According to Mary Parker Follett, ____ is the easiest way to deal with conflict for the moment, but it is not usually successful in the long run. After an organization’s founders are gone, the organization can use ____ to sustain its organizational culture. Which of the following is the LEAST aggressive approach likely to be used by an advocacy group? Which of the following is a component of the specific environment that would directly influence a restaurant’s day-to-day operation? Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business? Companies doing a competitive analysis typically err by ____. Tourism was not the only travel-associated industry that has been visibly hurt by what happened on 9/11. People decided to vacation at home and sales of luggage and similar travel gear decreased significantly. Sales of home swimming pools increased. This decision to stay at home reflects a change in attitudes toward the perceived safety of long-distance traveling. This is an example of a change in the ____ component of the general environment. ____ is the degree to which an organization’s external environment has an abundance or scarcity of critical organizational resources. One of the difficulties encountered in recent mergers has been the inability of employees in the two existing organizational cultures to operate harmoniously. In other words, merging organizational cultures often lack the ____ that would increase the likelihood of a merger’s success. In setting up his new office, an attorney wanted furnishings that were elegant and that would make him look successful. He wanted thick, plush carpeting in his office, but federal regulations state that his office must be wheelchair accessible because ite is a public area. Wheelchairs do not maneuver well in thick carpeting. The building inspector had him remove the expensive carpeting and replace it with a carpet that did allow wheelchair maneuverability. This is an example of how the ____ component of a company’s specific environment influences it. Imagine a Mexican car manufacturer wanted to export its automobiles to Guatemala. Knowledge that the distribution of income within Guatemala is highly unequal and about 75 percent of the population is below the poverty line would be a(n) ____ component in the manufacturer’s general environment. Advocacy groups use a variety of tactics to convince businesses to compl

BUS 302 Quiz 2 (7)


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